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Refund / exchange enquiries

How do I request for a refund?

You may request for a refund within five (5) working days from the date you received the products to the post stamp dated on the parcel you return to us. Just contact our helpful Customer Service team by phone [email protected], +6(03)-7809

I have received a damaged / faulty / incorrect product! How can I request for a product exchange?

Kindly contact Customer Service at +6(03)-7809 6623, Monday to Friday (excluding Public Holidays) from 9.30am – 5.30pm for assistance. An exchange will be made for products of equal or lower value. Optional: All return shipping charges will be reimbu

When will I receive my exchanged product(s)?

All product exchanges take up to fourteen to twenty one (14-21) working days (excluding Public Holidays) for processing and delivery.